Contact information
Contact Information
JustGotYou Ltd
If you have any questions, concerns, or need assistance regarding your order, our products, or our policies, please contact us using the details below.
Customer Support
For general enquiries, including product questions, order updates, and shipping-related enquiries, please contact:
Returns & Order Issues
For all returns, damaged items, incorrect orders, or refund-related enquiries, please contact:
Using the correct email helps us resolve your request faster.
When Contacting Us About an Order
Please include the following information in your email:
- Your order number
- The email address used at checkout
- A brief description of your enquiry
This allows us to assist you more efficiently.
Customer Support Hours
Our customer support team is available during the following hours:
🕘 Monday to Friday
🕗 9:00 AM – 8:00 PM (UK time)
(Excluding public holidays)
We aim to respond to all enquiries within 1–2 business days.
Phone & In-Person Support
At this time:
- We do not offer phone support
- We do not provide in-person customer service
All customer communication is handled via email to ensure accurate record-keeping and efficient support.
We may introduce additional support channels in the future as our business grows.
Mailing Address
JustGotYou operates as an online-only business.
For legal or formal correspondence, our registered business address will be provided upon request via email.
Response Expectations
While we aim to reply promptly:
- Response times may be slightly longer during peak periods
- Enquiries sent outside business hours will be handled on the next business day