Contact information

Contact Information

JustGotYou Ltd

If you have any questions about our products, your order, delivery or our policies, we're here to help.

For general enquiries, product questions, order updates, delivery enquiries or any other assistance, please contact us by email:

Email: contact@justgotyou.com

You can email us at any time, 24 hours a day, 7 days a week.

We aim to respond as soon as reasonably possible, usually within 1–2 business days.

For returns, damaged or faulty items, incorrect orders or refund-related enquiries, please contact us at:

Email: returns@justgotyou.com

Please include your order number and a brief description of the issue so that we can help you as quickly as possible.

We currently offer live chat support during selected hours.

Live Chat Hours:
Monday to Friday
4:00 PM – 9:00 PM (UK time)

Live chat availability may vary occasionally depending on staff availability.

If live chat is unavailable, you can still email us at any time and we'll get back to you as soon as possible.

To help us assist you efficiently, please include:

For damaged or incorrect items, photographs may also be helpful.

We currently do not offer telephone support.

Our customer support is provided through email and live chat so that we can keep an accurate record of enquiries and provide consistent assistance.

We may introduce additional support options as JustGotYou grows.

JustGotYou operates as an online-only business.

For legal or formal correspondence, our registered business address is available upon request by contacting us at contact@justgotyou.com.

We aim to respond to enquiries as quickly as possible, usually within 1–2 business days.

Please note that response times may occasionally be longer during busy periods, weekends or public holidays.

You are welcome to contact us at any time — you do not need to wait for live chat hours to send an email.